Write a customer case study

**How Meridian Logistics Cut Failed Deliveries 38% in One Quarter**

**Challenge**
Meridian Logistics, a regional last-mile carrier with 320 employees, was bleeding margin to failed first-attempt deliveries. Roughly one in five packages required a costly second run, driven by inaccurate address data and recipients who were never notified of a delivery window. Customer complaints had climbed for three straight quarters, and two retail partners were threatening to switch carriers.

**Solution**
Meridian deployed RouteSignal's predictive delivery platform across its 14-depot network. The system validated addresses against geocoded records before dispatch, flagged high-risk stops, and sent recipients a two-hour arrival window the night before. Drivers received reordered routes that clustered flagged stops earlier in the day, giving dispatch time to reroute on exceptions. Implementation ran eight weeks, with a four-depot pilot before full rollout.

**Results**
Within a single quarter, failed first-attempt deliveries dropped from 19.4% to 12.0%, a 38% reduction. Second-run mileage fell by 31%, saving an estimated $214,000 in fuel and labor. First-contact customer complaints declined 44%. Both at-risk retail partners renewed, and one expanded its volume by 22%.

**Pull quote**
"We weren't losing deliveries because of bad drivers. We were losing them because of bad data the night before. Fixing that one window changed everything." Dana Okafor, VP of Operations, Meridian Logistics.