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Summarize customer DMs and surface patterns

Customer DMs are the best source of real voice — quote them directly in ads and landing pages.

by @whitney · recommended tool Claude · 0 unlocks

EXAMPLES · WHAT THIS PROMPT PRODUCES

Sample output

**Customer DM analysis — @brightleaf.tea (last 30 days, 214 DMs)**

**1. Top 5 themes (frequency)**
1. Shipping/delivery status — 38%
2. "Is this caffeine-free?" / ingredient questions — 21%
3. Subscription pause/cancel requests — 14%
4. Compliments / repeat-purchase love — 12%
5. Wholesale & gifting inquiries — 9%

**2. Most common questions (address in content)**
- "How long does shipping take?" → pin an FAQ story highlight.
- "Which blends are caffeine-free?" → a single carousel covering the full line.
- "Can I steep it twice?" → a quick how-to Reel.

**3. Real customer language worth quoting**
- "This is the only tea that actually helps me wind down at night."
- "I've replaced my afternoon coffee with the ginger blend and I don't get the crash."
- "Smells like a hug."

**4. Red flags needing a response today**
- 3 DMs about a damaged tin from the same batch (#0427) — possible packaging issue.
- 1 customer charged twice on subscription renewal.

**5. Content ideas from these conversations**
1. "Which Brightleaf blend matches your evening?" quiz Reel. 2. Caffeine-free guide carousel. 3. Double-steep tutorial. 4. "Smells like a hug" UGC repost series. 5. Behind-the-scenes on the wind-down ritual.

PRICE HISTORY0 cr · current

PROMPT TEMPLATE · v1.0.0

Attached: export of recent customer DMs.
Summarize:
1. Top 5 themes (with frequency)
2. Most common questions (to address in content)
3. Real customer language worth quoting in marketing
4. Red flags or complaints that need a response today
5. 5 content ideas generated from these conversations.